Business Analyst Resume Examples

Associate Business Analyst — Health Care Service Corporation, health insurer operating Blue Cross and Blue Shield plans across multiple states

Oct 2025 – Present · 1 yr 1 mo

• Supports senior analysts and operations teams on claims, enrollment, and member service process improvements through documentation, reporting, and testing.
• Document business requirements, process flows, user stories, and meeting notes for operations and system change requests.
• Built a recurring Power BI dashboard for claims operations leadership, pulling source data with SQL, validating fields in Excel, and standardizing KPI views for turnaround time and rework trends, which cut weekly manual report preparation from 4 hours to 1 hour.
• Analyzed enrollment and member service data with SQL queries and Excel lookups, identifying 138 records with mismatched status fields that were corrected before monthly reporting.
• Supported UAT for a claims workflow update, preparing test cases in Confluence, coordinating retesting with users, and logging and tracking 24 defects in Jira, with 21 resolved before release.

Business Analyst — BigCommerce, e-commerce software company serving online retailers and brands

May 2023 – Present · 3 yrs 6 mos

• Led analysis and requirements for an order exception workflow redesign, cutting average resolution time from 19 hours to 11 by running stakeholder interviews, mapping current-state handoffs in Lucidchart, and defining user stories and acceptance criteria for engineering.
• Built Tableau reporting for fulfillment and service leaders, replacing 6 weekly spreadsheets with 1 dashboard used by 28 managers; wrote the SQL queries, standardized KPI definitions, and published recurring views for return rate, order aging, and on-time shipment.
• Analyzed checkout and post-purchase support data with SQL extracts and Excel to isolate root causes of order-status contacts by carrier method, promise date, and order type, helping lower the order-status contact rate by 14% over 2 quarters.
• Facilitated UAT for a returns policy and workflow update: coordinated test scenarios, tracked 31 defects in Jira, and ran daily defect reviews with business and engineering teams, closing 26 before launch.
• Defined post-launch success metrics for a shipping promise update, delivering a 10-metric scorecard adopted into monthly business reviews after aligning KPI definitions, reporting cadence, and ownership with product and operations leaders.
• Lead requirements gathering with operations, product, engineering, and support stakeholders, and facilitate backlog refinement, stakeholder workshops, and UAT across multiple in-flight initiatives.

Operations Analyst — Target

Nov 2021 – Apr 2023 · 1 yr 5 mos

• Analyzed pickup and ship-from-store workflow delays across a regional operating group, using SQL and Excel to segment order volume, labor coverage, and inventory exceptions by store and daypart. Identified 3 recurring causes behind a 9-point gap in on-time fulfillment.
• Built a Tableau scorecard for weekly fulfillment and return metrics, automating KPI views and standardizing calculations that had lived in separate spreadsheets, and cut 6 hours per week of manual reporting.
• Supported UAT for a store inventory transfer update: prepared test cases, logged 18 defects in Jira, coordinated retesting with operations partners, and validated fixes for 15 before rollout.
• Analyzed fulfillment, inventory, and return data to surface process gaps and performance drivers, and documented process changes for field teams in Confluence.

Senior Business Analyst — Marqeta, a card issuing and payments platform for financial services and commerce companies

Mar 2022 – Present · 4 yrs 8 mos

• Led analysis for a client onboarding workflow redesign spanning risk, compliance, and operations, cutting median onboarding cycle time from 18 days to 11 days through discovery workshops, future-state process documentation, and phased requirements prioritization.
• Built a Power BI performance suite covering authorization, chargeback, and operational exception monitoring, consolidating 9 recurring reports into 3 dashboards that 6 directors now use in monthly reviews.
• Directed UAT strategy for a payments risk controls release, coordinating 57 test scenarios and clearing 34 defects before production launch alongside product and engineering teams.
• Improved straight-through processing by 8 percentage points by combining SQL analysis, process mapping, and operations interviews to isolate exception-queue failure patterns and recommend rule and workflow changes.
• Established documentation standards and review practices for the analyst team, reducing requirement rework comments by 35% across 2 planning cycles via Confluence templates, acceptance-criteria checklists, and coaching for 4 analysts.
• Run discovery sessions with product, compliance, operations, finance, and engineering stakeholders and produce business cases, BRDs, user stories, and data mappings for complex cross-functional initiatives.

Business Analyst — Axiom Bank, a regional consumer and commercial bank

Jan 2018 – Feb 2022 · 4 yrs 1 mo

• Led requirements and process mapping for an account maintenance workflow overhaul, facilitating workshops with operations and compliance teams and translating findings into user stories and functional requirements in Jira and Confluence; reduced average request completion time from 4.6 days to 2.9 days.
• Built recurring operational dashboards for deposit servicing and exception tracking, using SQL and Excel to automate data pulls, validations, and KPI summaries; cut monthly reconciliation preparation by 10 hours.
• Ran UAT for a servicing platform enhancement release, creating test cases, coordinating business testers, and managing defect follow-up with technology partners; tracked 22 defects and validated 19 fixes before deployment.

Business Systems Analyst — BOK Financial, a regional banking and financial services company

Jan 2015 – Dec 2017 · 2 yrs 11 mos

• Documented business rules, data fields, and acceptance criteria for a treasury exception-handling update, working through the details with operations and technology teams, and repeat issue tickets dropped from 12 to 5 per month.
• Wrote SQL checks and Excel validation steps comparing source and downstream totals for operational reporting, catching 73 mismatched records ahead of quarter-end reporting.