Project Manager Resume Examples

Project Coordinator — Ardent Health Services, a regional healthcare provider operating hospitals and care sites across multiple states

Jun 2025 – Present · 1 yr 5 mos

• Maintain project plans, RAID logs, status reports, and action item trackers for clinical operations and IT workstreams across 6 active projects.
• Standardized weekly status reporting for project sponsors in Excel and PowerPoint, cutting report preparation time from 3 hours to 1.5 hours each week.
• Raised on-time action item closure from 68% to 87% by maintaining meeting notes and follow-up trackers in Smartsheet and sending documented follow-ups to owners after each session.
• Supported go-live readiness for a patient access workflow update across 4 clinic locations, completing 100% of pre-launch checklist items before the scheduled rollout date.
• Coordinate cross-functional project meetings, capture decisions, track dependencies, and escalate blockers to the lead Project Manager during readiness reviews.

Project Manager — Wayfair

Mar 2023 – Present · 3 yrs 8 mos

• Led a warehouse process and order-routing project across 3 fulfillment sites, managing an integrated plan in Smartsheet and Jira across operations, engineering, and third-party logistics stakeholders, lifting order accuracy from 96.8% to 98.1% within 2 months of launch.
• Delivered a merchandising workflow update tied to seasonal assortment launches, building milestone-based schedules in Microsoft Project and running weekly dependency reviews, moving fall launch readiness from 5 days late to 2 days early.
• Managed change control on a $420K customer experience enhancement, holding budget variance to 3% by documenting change requests, aligning tradeoffs with stakeholders, and re-baselining milestones when scope shifted.
• Built project charters, schedules, communication plans, and dependency maps for cross-functional initiatives, and managed scope, budget tracking, RAID logs, and weekly status reporting to business and technology stakeholders.
• Facilitated requirements sessions, sprint ceremonies, and milestone reviews across product, engineering, operations, and vendor teams, and ran post-launch defect triage on a cart and checkout enhancement, cutting open high-priority defects from 14 to 4 in the first 3 weeks.
• Standardized RAID, KPI, and decision reporting in Confluence, Excel, and PowerPoint for a portfolio of 8 concurrent initiatives, cutting weekly status review meeting time from 60 to 40 minutes for director-level stakeholders.

Project Coordinator — The Container Store, specialty retailer with store and e-commerce operations

Nov 2021 – Feb 2023 · 1 yr 3 mos

• Coordinated UAT for a store and e-commerce inventory visibility project, driving 5 business teams through 96 test cases before go-live by managing test schedules, logging defects, and tracking resolution in Jira and Excel.
• Tightened vendor milestone tracking on an internal systems rollout, cutting overdue vendor action items from 11 to 3 in one quarter through dependency logs and weekly checkpoints with internal and third-party teams.
• Built a standard project status template consolidating schedule, risk, budget, and decision data in PowerPoint and Excel, cutting weekly leadership update prep by 30 minutes per project.
• Maintained integrated project plans, RAID logs, and meeting documentation for operations and technology projects, and prepared weekly status reporting for PMO leadership.

Senior Project Manager — Zendesk

Aug 2022 – Present · 4 yrs 3 mos

• Led a cross-functional platform migration program spanning product, engineering, security, and customer success, launching within 2 weeks of the original target date across 5 coordinated workstreams by maintaining an integrated roadmap in Jira and Asana and driving tradeoff decisions through weekly program reviews.
• Established a portfolio reporting cadence across 14 strategic initiatives, improving on-time executive status submission from 71% to 96% in 2 quarters through standardized RAID, milestone, and decision templates in Confluence, Google Sheets, and Google Slides.
• Improved budget governance for a portfolio of transformation projects, reducing average forecast variance from 9% to 4% via monthly budget checkpoints with finance partners and standardized change logging and reforecasting.
• Built a postmortem framework adopted across the PMO, capturing 37 documented process actions in the first year with 24 folded into future planning templates, and facilitated retrospectives after launches and platform releases.
• Mentored 4 project managers and coordinators through structured plan reviews, risk coaching, and executive-readout feedback, supporting 3 internal promotions over 18 months.
• Define governance, operating cadence, and success metrics for multi-workstream programs, and lead executive reviews and decision-making forums across product, engineering, customer success, sales operations, and finance.

Project Manager — Anaplan, enterprise planning and performance management software

Apr 2019 – Jul 2022 · 3 yrs 3 mos

• Managed a pricing and packaging systems rollout tied to go-to-market changes, delivering for 3 business units by the committed quarter-end deadline by aligning product, finance, and sales operations on milestones, dependencies, and decision points in Smartsheet and Jira.
• Strengthened project governance by introducing weekly risk reviews, owner tracking, and clearer escalation paths, cutting unresolved critical risks at milestone reviews from 8 to 3 over 6 months.
• Led planning for a customer-impacting product release program, standardizing launch checklists and coordinating milestone reviews with product, support, and customer success to lift on-time release readiness scorecards from 62% to 93%.
• Built project plans, RAID logs, and launch readiness schedules for product and business systems initiatives, and facilitated cross-functional reviews across engineering, product, sales operations, and customer-facing teams.

Senior Project Coordinator — BlackLine, finance and accounting automation software company

Jan 2016 – Mar 2019 · 3 yrs 2 mos

• Built a standardized status reporting pack for PMO reviews, consolidating schedule, risk, and budget inputs into repeatable Excel and PowerPoint templates and cutting monthly portfolio review prep time by 6 hours per cycle.
• Supported user readiness planning for an internal systems implementation, tracking 11 department cutover tasks to 100% completion before launch through readiness checklists and weekly follow-up with functional leads.

Project Analyst — Procore Technologies, construction management software company

Jan 2015 – Dec 2015 · 11 mos

• Raised on-time action item completion from 70% to 85% over 4 months by building a centralized tracker and publishing weekly follow-up summaries to project owners, improving visibility for internal project reviews.